Membership Policy

Billing and renewals

Memberships are paid by recurring subscription. Your chosen plan is charged automatically to your saved card at the start of each billing period (monthly unless stated otherwise). All prices include VAT.

Your membership renews automatically until you cancel it. A receipt is issued for each successful payment.

Cancellations

Rolling memberships can be cancelled at any time from your account. Your membership stays active, and your benefits continue, until the end of the period you have already paid for. It is not renewed after that.

Fixed-term memberships (for example the 12 month Bronze plan) run for their agreed minimum term and cannot be cancelled before that term ends.

Failed payments and downgrades

If a renewal payment fails, we attempt to take payment again over the following days. During this time your membership benefits may be paused.

If payment cannot be collected, your membership ends and your account returns to standard, non-member pricing. This can happen shortly after a failed payment rather than instantly.

A membership that ends this way is removed in full. It is not automatically moved to a cheaper tier. To become a member again you can simply re-join the plan of your choice.

Included hours

Plans that include hours provide those hours per calendar month. Included hours are applied automatically at checkout until your monthly allowance is used up.

Unused included hours do not roll over to the following month. Any booking time beyond your allowance is charged at the standard rate with your member discount applied.

Member discounts

Your member discount is applied automatically at checkout while your membership is active. Off-peak and anytime allowances apply as described for your tier.

Additional perks such as bar, snack and coaching discounts, members events and WhatsApp access are provided in venue.

Guest passes

Where a plan includes guest passes, these are provided per calendar month and do not roll over. Guest passes are arranged in venue.

Changes to plans

We may update membership prices and benefits from time to time. If we change the price of your plan we will let you know in advance, and any change applies from your next billing period.